Privacy Policy & Cookie Notice
Effective Date: 01.07.2025
Last Updated: 01.07.2025
Welcome to the Leo Validus Online Store. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa, the Electronic Communications and Transactions Act (ECTA), and the expectations set forth by international search platforms such as Google.
1. WHO WE ARE
Legal Name: Leo Validus
Registered Address: 3 Wagner St, Van Der Hoff Park, Potchefstroom, 2531, South Africa
Contact Email: info@leovalidus.com
Phone: +27 82 490 2541
Our website address: https://www.leovalidus.com
2. WHAT PERSONAL DATA WE COLLECT
We collect and process the following personal information from you:
- Name and surname
- Contact details (email, phone number)
- Shipping and billing addresses
- Age and gender (via analytics)
- IP address and browsing activity
- Order history and account information
- Email preferences and communication logs
We do not collect ID numbers or financial account access details. All payments are securely processed through third-party gateways.
3. HOW YOUR DATA IS COLLECTED
Your data is collected in the following ways:
- When you create an account or place an order
- When you subscribe to our newsletter, giveaways, or opt-in forms
- Through automated analytics tools (Google Analytics, Facebook Pixel, OmniSend)
- When you browse or interact with our website via cookies
4. WHY WE COLLECT YOUR DATA
We collect your personal information to:
- Process and fulfil your orders
- Deliver purchased goods to your specified address
- Communicate order confirmations and updates
- Send newsletters, promos, and relevant updates (with consent)
- Analyse user activity and improve our website functionality
- Comply with legal and tax obligations
5. DATA SHARING & THIRD-PARTY DISCLOSURE
We may share your data with trusted third-party service providers only for the purposes listed above:
- Courier and delivery partners
- Email marketing tools (e.g. OmniSend)
- Advertising platforms (e.g. Facebook, Instagram, Google)
- Payment providers: PayFast, Yoco, Netcash, Payflex
We do not sell, rent, or trade your personal data to any third parties.
6. EMAIL MARKETING & PROMOTIONS
If you opt-in to our mailing list, you may receive:
- Promotional offers
- Product updates
- News about launches, sales, or giveaways
You may unsubscribe at any time by clicking “unsubscribe” in the email footer or emailing info@leovalidus.com.
7. USER ACCOUNTS
When placing an order, an account will automatically be created unless you opt out. You may also register an account without placing an order. You can:
- Log in to manage or update your information
- View past orders
- Request account deletion at any time
8. COOKIES & TRACKING TECHNOLOGY
We use cookies and related technologies to improve your browsing experience. This includes:
- Recognizing repeat visitors
- Saving your cart/session state
- Measuring website performance via Google Analytics
- Serving relevant ads via Facebook Pixel
By using our site, you consent to the use of cookies. You may disable cookies in your browser settings, but doing so may limit website functionality.
9. YOUR RIGHTS UNDER POPIA
As a South African resident, you have the right to:
- Access your personal data
- Request corrections or deletion
- Withdraw consent for future use
- Lodge a complaint with the Information Regulator if you believe your data has been misused
For data access or privacy requests, email info@leovalidus.com with the subject: Data Request.
10. DATA STORAGE & SECURITY
All personal data is stored securely on encrypted servers and protected by industry-standard firewalls and access control measures. Only authorised personnel may access sensitive customer information.
We retain personal data for as long as necessary to fulfill orders, provide support, comply with legal requirements, or until the user deletes their account.
11. RETURNS, REFUNDS, AND PRIVACY
We do not collect additional personal data for returns. We use the same contact and order details initially provided to manage exchanges, replacements, or refunds in line with our return policy.
12. MINORS
Our online store is intended for users 18 years or older. We do not knowingly collect or process personal information from minors under the age of 18.
13. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this policy at any time. All changes will be posted on this page with a revised “Last Updated” date. Continued use of the site constitutes acceptance of these terms.
14. CONTACT US
If you have any questions about this Privacy Policy or how your data is used, please contact:
Leo Validus
Email: info@leovalidus.com
Phone: 082 490 2541
Business Hours: Monday–Friday, 9am–5pm